CIFFA takes complaints against Member firms seriously and has a mechanism to handle complaints.
Complaints, however they are received, are recorded. Complaints which have been filed on the appropriate form are investigated by the Secretariat and when warranted are forwarded to the Chair of the Ethics Committee of the National Board of Directors. At the discretion of the Chair of the Ethics Committee, complaints may be reviewed by the National Board of Directors and further action taken.
The association does not investigate or take action on commercial disputes. If a Member is found to have breached the Code of Ethics, the only sanction that the association can implement is to cancel the Membership of the company.
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CIFFA is not a law firm and does not have any lawyer or any other person qualified to give legal advice on staff. CIFFA offers its Members general guidance and assistance based on the collected experience of its Members and staff, and does so gratuitously and without liability for loss or damage of any kind for the use or misuse of this information, even if the loss or damage is caused or contributed to by CIFFA’s own negligence or the negligence of its employees.
Only a lawyer qualified and licensed to practice in your jurisdiction and properly retained can provide legal advice. If you are of the opinion that you may have a legal problem, you should seek the advice of a qualified professional.